Watches are repaired in date order based on date payment is received from customers.  Our goal is to complete all repairs in an efficient, timely manner while recognizing that our main priority is the precise and accurate repair of all watches.  We sometimes experience delays due to special order parts, custom dial/hand refinishing, and occasional busy seasons.

Our current turnaround time is approximately 2 weeks for quartz and kinetic watches, and 4 weeks for mechanical watches. 

Seiko, Pulsar, Anne Klein and Citizen repairs have a 6-month warranty; high grade watches i.e. Tag Heuer, Raymond Weil, Movado, Rolex have a one year warranty; warranties are exclusive of bands, band parts and crystals.